Saturday, November 30, 2019
Redboxââ¬â¢s Strategy in the Movie Rental Industry Case Study Essay Sample free essay sample
1 ) Which of the five generic competitory schemes discussed Chapter 5 most closely fit the competitory attack that Redbox is taking? Why did you choose the scheme you selected? The two chief schemes Redbox focuses on are a combination of low monetary value and convenience every bit good as increasing kiosk locations with high traffic. Compared to its rivals. Redboxââ¬â¢s offers a rental fee every bit low as $ 1. 20 per twenty-four hours. which is $ 3 cheaper on norm. Redbox is besides highly convenient. All booths are placed in high traffic locations such as supermarkets. apothecarys shops. and McDonaldââ¬â¢s. Since mid-2009. the figure of Redbox locations has increased from about 20. 000 to 34. 600. With its 34. 600 locations across the state. anyone could easy turn up a Redbox booth near them. The competitory scheme most closely fit Redboxââ¬â¢s attack is the low-priced supplier scheme. Redboxââ¬â¢s booth scheme is really alone and cost efficient. Among the many film rental companies. We will write a custom essay sample on Redboxââ¬â¢s Strategy in the Movie Rental Industry Case Study Essay Sample or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Redbox is the lone 1 that uses booths instead than an existent shop. This non merely reduces the initial investing. but besides the operating cost. Redbox locations besides by and large use the low-priced scheme ; hence. Redbox is efficaciously taking advantage of preexistent price-conscious purchasers. These locations besides communicate convenience. Alternatively of doing a trip to a film rental shop. clients can pick up films while traveling to the shop. Therefore. for a purchaser to exchange to Redbox. he/she really saves money and clip. 2 ) What does a SWOT analysis of Redbox reveal about the overall attraction of its state of affairs and future chances? Strengthsââ¬â Highly low rental monetary valueââ¬â No monthly dutyââ¬â Convenient locationsââ¬â Online reserveââ¬â Number of locationsââ¬â Smartphone appââ¬â Can be returned to any boothââ¬â Takes ? to a minute to checkout or returnââ¬â Constant add-onââ¬â Open 24 hoursââ¬â Good film choice ââ¬â freshly released/popular Opportunitiesââ¬â General enlargement ââ¬â more boothsââ¬â Video game industry enlargementââ¬â Offer online picture streamingââ¬â Offer corruptible on-line film downloadingââ¬â Sell music albumsFailingsââ¬â Limited rubrics ââ¬â normally merely newer filmsââ¬â Limited machine capablenesssââ¬â High acquisition cost to buy freshly released films from retail merchantsââ¬â High cost of content acquisition and licence understandingsââ¬â Must employ field staff to travel transcripts to different machines to guarantee handiness Menacesââ¬â Blockbusterââ¬â¢s increased online servicesââ¬â Online film streaming ââ¬â Netflix/Hulu Based on this SWOT analysis of Redbox. the company is in a quite alone place. With the low rental monetary value. the convenience. and the alone merchandise bringing method. Redbox about stands alone in the film rental industry. All of Redboxââ¬â¢s strengths listed supra are the companyââ¬â¢s competitory advantage. No competition even comes near to what Redbox has to offer. Redbox is really adaptative and has tried to counter some failings through engineering. The smartphone app and on-line reserve allow clients to look into the handiness of a specific film at a specific location and gives them the ability to reserve a film. However. some of Redboxââ¬â¢s failings need particular attending. Redbox has successfully signed licensing understandings with six major film studios. However. the acquisition cost is really expensive and several studios have terminated early. Another major issue Redbox faces is limited handiness. To slightly counter that. Redbox hires field staff to tra vel film rubrics to kiosks with a low stock list. Despite Redboxââ¬â¢s failings. the company has plentifulness of room to spread out. both nationally and internationally. To spread out the merchandise line. Personal computer games or music albums can be added. Redbox has many great chances and unfastened market for enlargement. As more people. presents. take to stream films online. Netflix and Hulu have become Redboxââ¬â¢s major menaces. Redbox is adaptative to the alteration in consumer demand and is working on on-line film streaming on its web site. As Gregg Kaplan. Coinstarââ¬â¢s main runing officer stated. ââ¬Å"Redboxââ¬â¢s growing is non dependent upon a level or turning DVD rental market. â⬠Although the consumer involvement is altering. there is still a immense market for the physical DVD lease market and DVDââ¬â¢s are non traveling to be phased out anytime shortly. Redbox will be sustained for a long period of clip. particularly with all of its competitory advantages. 3 ) What strategic issues or jobs does Redbox direction demand to turn to? Draw upon the treatment on p. 125 in Chapter 4 to develop your ââ¬Å"worry list. â ⬠( 1 page ) From a consumerââ¬â¢s position. Redboxââ¬â¢s scheme may look cost-efficient because it does non necessitate human operation and the low rental monetary value attracts a big figure of clients. However. there are many deeper issues with Redboxââ¬â¢s direction that need to be addressed for the company to go on to win. A large challenge Redbox faces is limited handiness. Redbox is able to maintain path of the figure of each rubric in each booth ; nevertheless. when a rubric is wholly unavailable at a booth. the company hires field staff to travel films around. Is there a more effectual manner to cover with this job? The biggest disbursal Redbox incurs is content acquisition and licensing understanding. The company spends 100s of 1000000s of dollars on licence understandings with each film studio. Therefore. my first concern is ââ¬Å"How to cut down the companyââ¬â¢s content acquisition cost? â⬠In add-on to films. Redbox kiosks presently carry pictures games for the three major game consoles. Xbox. Wii. and PS3. Redbox could potentially spread out into the Personal computer picture game industry and even spread out its merchandise line to music albums. Therefore. whether to spread out the merchandise line is something to see. There are presently 34. 600 Redbox locations across the United States. some with double booths. The figure continues to travel up. For an even bigger enlargement. Redbox could see the foreign markets. There are many states with a similar film fiting market as the United States that may be attracted to Redboxââ¬â¢s service. As the Internet continues to develop and people spend more clip online. on-line film cyclosis has become a utility merchandise to Redbox films. Although Redbox is really convenient. it is more convenient to stream a film right at place. So what to make about the turning purchaser involvement in replacement merchandises? 4 ) What recommendations would you do to Redbox direction? At a lower limit. your recommendations should cover what to make about each of the strategic issues/problems identified in inquiry 3. In add-on. each recommendation should be supported with converting statements based on your analysis of Redboxââ¬â¢s state of affairs. First of all. Redbox needs a better content acquisition scheme. The current cost is merely excessively high. In add-on to well-known film studios. Redbox should see partnership with independent film makers and smaller production companies. There is a batch of well-made and valuable content that people do non cognize approximately. Redbox can have a few of those films or docudramas each month. With Redbox selling for the film makers. the acquisition cost should be comparatively low. which consequences in a win-win state of affairs for both parties. I believe this scheme will win because many Redbox clients do non hold a specific film in head traveling to a booth and most people are willing to lease a featured film at $ 1. 20 per twenty-four hours. To find whether to spread out the merchandise line to PC games and music albums. Redbox must carry on studies to see if there is a possible market. I think there is a market for Personal computer games. but non every bit much for music albums. Personal computer games can be added since Redbox already carries picture games for other gambling consoles. However. I would merely transport popular Personal computer games. either for its exclusivity or as a backup when stock list is low. As for music albums. they can merely be sold to avoid illegal downloading. Redbox booths are by and large located in supermarkets that already sell music albums and they easy offer a much wider choice than a Redbox booth can. Expansion into foreign markets is a large chance of growing for Redbox. The initial cost may be comparatively high because the company needs to engage local selling analysts to carry on market research and get partnership. It is easier to first enter other English speech production states every bit good as states with a similar civilization. Overall. the procedure should non be excessively hard or dearly-won. If Redbox booths in s maller U. S. metropoliss are gaining. so a Redbox booth in a foreign thickly settled metropolis should bring forth even more net income. Redbox has already taken stairss to traveling digital. The new Redbox Instant by Verizon charges an $ 8 monthly fee for limitless film streaming plus 4 DVD leases. The monetary value is comparable to that of Netflix and Hulu. which is $ 7. 99 for both. However. Netflix and Hulu both offer a broad scope of Television shows every bit good as films. Netflix is alone in that it has a big choice of older authoritative films. while Hulu has entree to the latest episodes of Television shows. In order for Redbox Instant to stand out. it must offer something different from its rivals. Since Redbox already has partnership with film studios to acquire the freshly released films the same twenty-four hours it is offered in DVD. that could be Redbox Instantââ¬â¢s selling point. Unlike Netflix and Hulu. Redbox Instant clients have entree to the latest films.
Tuesday, November 26, 2019
An Overview of Solstices and Equinoxes
An Overview of Solstices and Equinoxes The June and December solstices mark the longest and shortest days of the year. The March and September equinoxes, meanwhile, mark the two days of each year when day and night are of equal length. June Solstice (Approximately June 20-21) The June solstice begins summer in the Northern Hemisphere and winter in the Southern Hemisphere. This day is the longest of the year in the Northern Hemisphere and the shortest of the year in the Southern Hemisphere. North Pole: The North Pole (90 degrees north latitude) receives 24 hours of daylight, as it has been daylight at the North Pole for the last three months (since the March Equinox). The sun is 66.5 degrees off the zenith or 23.5 degrees above the horizon.Arctic Circle: It is light 24 hours a day north of the Arctic Circle (66.5 degrees north) on the June solstice. The sun at noon is 43 degrees off the zenith.Tropic of Cancer: On the June Solstice the sun is directly overhead the Tropic of Cancer (23.5 degrees north latitude) at noon.Equator: At the equator (zero degrees latitude), the day is always 12 hours long. At the equator, the sun rises daily at 6 a.m. local time and sets at 6 p.m. local time. The sun at noon at the equator is 23.5 degrees off the zenith.Tropic of Capricorn: In the Tropic of Capricorn, the sun is low in the sky, at 47 degrees from the zenith (23.5 plus 23.5).Antarctic Circle: At the Antarctic Circle (66.5 degrees south), the sun makes the briefest of appearances at noon, peeking at the horizon and then instantaneously disappearing. All areas south of the Antarctic Circle are dark on the June Solstice. South Pole: By June 21, it has been dark for three months at the South Pole (90 degrees south latitude). September Equinox (Approximately September 22-23) The September equinox marks the beginning of fall in the Northern Hemisphere and spring in the Southern Hemisphere. There are 12 hours of daylight and 12 hours of darkness at all points on the earthââ¬â¢s surface on the two equinoxes. Sunrise is at 6 a.m. and sunset is at 6 p.m. local (solar) time for most points on the earthââ¬â¢s surface. North Pole: The sun is on the horizon at the North Pole on the September equinox in the morning. The sun sets at the North Pole at noon on the September equinox and the North Pole remains dark until the March equinox.Arctic Circle: Experiences 12 hours of daylight and 12 hours of darkness. The sun is 66.5 degrees off the zenith or 23.5 degrees above the horizon.Tropic of Cancer: Experiences 12 hours of daylight and 12 hours of darkness. The sun is 23.5 degrees off the zenith.Equator: The sun is directly overhead the equator at noon on the equinox. On both equinoxes, the sun is directly over the equator at noon.Tropic of Capricorn: Experiences 12 hours of daylight and 12 hours of darkness. The sun is 23.5 degrees off the zenith.Antarctic Circle: Experiences 12 hours of daylight and 12 hours of darkness.South Pole: The sun rises at the South Pole after the Pole has been dark for the past six months (since the March equinox). The sun rises to the horizon and it remains light at the Sout h Pole for six months. Each day, the sun appears to rotate around the South Pole at the same declination angle in the sky. December Solstice (Approximately December 21-22) The December solstice marks the beginning of summer in the Southern Hemisphere and is the longest day of the year in the Southern Hemisphere. It marks the beginning of winter in the Northern Hemisphere and is the shortest day of the year in the Northern Hemisphere. North Pole: At the North Pole, it has been dark for three months (since the September equinox). It remains dark for another three (until the March equinox).Arctic Circle: The sun makes the briefest of appearances at noon, peeking at the horizon and then instantaneously disappearing. All areas north of the Arctic Circle are dark on the December solstice.Tropic of Cancer: The sun is low in the sky, at 47 degrees from the zenith (23.5 plus 23.5) at noon.Equator: The sun is 23.5 degrees from the zenith at noon.Tropic of Capricorn: The sun is directly overhead the Tropic of Capricorn on the December solstice.Antarctic Circle: It is light 24 hours a day south of the Antarctic Circle (66.5 degrees north) on the June solstice. The sun at noon is 47 off the zenith.South Pole: The South Pole (90 degrees south latitude) receives 24 hours of daylight, as it has been daylight at the South Pole for the last three months (since the September equinox). The sun is 66.5 degrees off the zenith or 23.5 degrees above the horizon. It will remain light at the South Pole for another three months. March Equinox (Approximately March 20-21) The March equinox marks the beginning of fall in the Southern Hemisphere and spring in the Northern Hemisphere. There are 12 hours of daylight and 12 hours of darkness at all points on the earthââ¬â¢s surface during the two equinoxes. Sunrise is at 6 a.m. and sunset is at 6 p.m. local (solar) time for most points on the earthââ¬â¢s surface. North Pole: The sun is on the horizon at the North Pole on the March equinox. The sun rises at the North Pole at noon to the horizon on the March equinox and the North Pole remains light until the September equinox.Arctic Circle: Experiences 12 hours of daylight and 12 hours of darkness. The sun is 66.5 off the zenith and low in the sky at 23.5 degrees above the horizon.Tropic of Cancer: Experiences 12 hours of daylight and 12 hours of darkness. The sun is 23.5 degrees off the zenith.Equator: The sun is directly overhead the equator at noon on the equinox. During both equinoxes, the sun is directly over the equator at noon.Tropic of Capricorn: Experiences 12 hours of daylight and 12 hours of darkness. The sun is 23.5 degrees off the zenith.Antarctic Circle: Experiences 12 hours of daylight and 12 hours of darkness.South Pole: The sun sets at the South Pole at noon after the Pole has been light for the past six months (since the September equinox). The day begins on the horizon in the morning and by the end of the day, the sun has set.
Friday, November 22, 2019
Geographic Facts About New Delhi, India
Geographic Facts About New Delhi, India New Delhi is both the capital and center of government of India and is the center of the National Capital Territory of Delhi. New Delhi is located in northern India within the metropolis of Delhi and it is one of the nine districts of Delhi. It has a total area of 16.5 square miles (42.7 sq km) and it is considered one of the fastest growing cities in the world.The city of New Delhi is known for its vulnerability to climate change and global warming (its temperatures are predicted to rise by 2ÃÅ¡C by 2030 due to its intense growth and industrialization) and a building collapse which killed at least 65 people on November 16, 2010. Top Ten Facts to Know About Indias Capital City New Delhi itself was not established until 1912 when the British moved Indias capital city from Calcutta (now called Kolkata) to Delhi in December 1911. At that time the British government in India decided it wanted to build a new city to serve as its capital which would be adjacent to Delhi and known as New Delhi. New Delhi was completed in 1931 and the old city became known as Old Delhi.In 1947 India gained independence from the British and New Delhi was given some limited independence. At that time it was administered by a Chief Commissioner who was appointed by the Indian government. In 1956, Delhi became a union territory and a Lieutenant Governor began the administration of the region. In 1991 the Constitution Act changed the Union Territory of Delhi to the National Capital Territory of Delhi.Today, New Delhi is located within theà metropolis of Delhi and it still serves as the capital city of India. It is at the center of the nine districts of the National Capital Territory of Delhi. Commonly, the metropolis of Delhi is known as New Delhi, although New Delhi only officially represents a district or city within Delhi. New Delhi itself is governed by a municipal government that is called the New Delhi Municipal Council, whereas other areas within Delhi are governed by the Municipal Corporation of Delhi.New Delhi today is one of the fastest growing cities in both India and the world. It is the government, commercial and financial center of India. Governmental employees represent a large portion of the citys workforce, while much of the rest of the citys population is employed in the expanding service sector. The main industries in New Delhi include information technology, telecommunications, and tourism.The city of New Delhi had a population of 295,000 in 2001 but metropolitan Delhi had a population of over 13 million. Most of the people living in New Delhi practice Hinduism (86.8%) but there are also large Muslim, Sikh, Jain and Christian communities in the city.New Delhi is located on the Indo-Gangetic Plain in northern India. Since it sits on this plain, most of the city is relatively flat. It is also located in the floodplains of several large rivers, but none of them actually flow through the city. In addition, New Delhi is prone to major earthquakes. The climate of New Delhi is considered humid subtropical and it is highly influenced by the seasonal monsoon. It has long, hot summers and cool, dry winters. The average January low temperature is 45à °F (7à °C) and the average May (the hottest month of the year) high temperature is 102à °F (39à °C). Precipitation is highest in July and August.When it was determined that New Delhi would be built in 1912, the British architect Edwin Lutyens came up with plans for much of the city. As a result, New Delhi is highly planned and it is built around two promenades the Rajpath and Janpath. The Rashtrapati Bhaven or the center of the Indian government is located in the center of New Delhi.New Delhi is also considered a cultural center of India. It has many historic buildings, festivals to go along with holidays like Republic Day and Independence Day as well as many religious festivals. To learn more about New Delhi and metropolitan Delhi, visit the citysà official government website.
Wednesday, November 20, 2019
Restaurant and catering management Essay Example | Topics and Well Written Essays - 500 words
Restaurant and catering management - Essay Example They had a duty of ensuring consistency of high-quality service and food preparation. On the other hand, food requirement estimation, orders placement with distributors, delivery schedules of supplies and fresh food rests upon them. The assistant manager ensured that guest services are positive in all areas of the restaurant. Besides, the manager had a responsibility of responding quickly to complain raised by the restaurant guests. They ensured that appropriate actions take place to make guests that were dissatisfied with the services offered to make decisions of returning to the restaurant next time. The assistant manager had a challenge of complying with the restaurant standards and service levels to reduce costs and increase sales. They ensured minimization of cost relating to supply, beverage, food, labor and utility. Moreover, they made sure that the accomplishment of all financial reports, invoices, payroll and administrative duties take place on time and accurately in accordance with the procedures and policies of the restaurant. In addition, the managers provided strong and active presence in the restaurant to the people of San Francisco. On the other hand, they also ensured that the restaurant including the personnel incorporated high-level involvement of the population of San Francisco thus giving the restaurant a positive image to the public. The managers had a responsibility of developing employees by providing them with feedback, carrying out performance reviews, and performance establishment expectation of the restaurant. They also directed employees regarding procedural and operational issues as well as directing hiring, development, supervision, and when they consider it necessary, they order employeeââ¬â¢s termination. When the restaurant absorbs new employees, they orient them and oversee their training. The assistant
Tuesday, November 19, 2019
Due process judicial review regulatory process administrative hearing Essay
Due process judicial review regulatory process administrative hearing - Essay Example Due process affirms that the state must respect every personââ¬â¢s rights as stated in the Bill of Rights. In the USA constitution, this clause is found in the Fifth and the Fourteenth Amendments. It summarizes and refers to the course of justice to a person who seeks it. The Fifth Amendment clearly states that ââ¬Ëno person shall be deprived of their life, liberty or property without the process of rule of lawââ¬â¢. This amendment means that every person has the right to enjoy the three mentioned rights and should not be deprived without an evidenced explanation as to why it has to be so. The Fifteenth Amendment, Section one states that ââ¬ËNo state shall deprive a person of life, liberty or property without due process of lawââ¬â¢ (Amar 1193). The due process clause was coined from clause 39 from Magna Carter of England. It is a guarantee to fair treatment of people in the states and clearly reflects the course of justice administration. It does this in different way s, examples being through the substantive due process (which mainly focuses on civil and criminal laws), procedural due process, clear non-vague laws and Incorporation into the Bill of Rights The process is best reflected in civic and criminal laws which provide rights of a person that are to be observed. They include the right to an unbiased hearing, right to legal representation, freedom from being locked up in mental institutions without evidenced and compulsory need, importance and essence of tribunals presenting evidence, right to a notice among others. The case of Vitek Joseph Jones is a good indicator. He was arrested and charged with robbery in 1980 and imprisoned for a number of years (Amar 1193). When it was suggested that he be transferred to a mental institution, his lawyers objected to this. They said that the convict has a right to grieve, and should not be isolated to an asylum. The mandatory psychiatric treatment and the stigma would have been too much. There was no substantive evidence that he needed to be in a mental institution, and the due process provided for this. Administrative due process is where a person who has been accused is summoned by an administrative body or an agency. They are told what they are accused of and times a sentence passed. At other times, it may proceed to end in the judicial due process. The difference between an administrative due process and judicial due process is that in administrative, there are no rights to a notice, or to hearing. Cross examining is not a must or as intense an in the judicial process. There is no particular form of procedure to be followed in an administrative due process as opposed to judicial due process. The technicality in judicial due process is not there in administrative due process (Hartigan 7). Judicial Review Judicial Review was first introduced through the case of Marbury V. Madison. He, among eighty two others was appointed as judges during the last day of President Jon Adams as president. The midnight appointment did not auger well with the incoming president, Thomas Jefferson. As a result, the president told his state affairs secretary not to give Marbury his papers confirming the appointment, which led to Marbury going to court. He challenged the judges to let him know if the incoming president had a right to deny him his appointment, which was form the previous regime (Lorch, 109). The court ruled that his approach of submitting his claim was unconstitutional, and this marked the beginning of
Saturday, November 16, 2019
High Employee Turnover Among Travel Agencies in Malaysia Essay Example for Free
High Employee Turnover Among Travel Agencies in Malaysia Essay 1.0 Introduction The tourism industry in Malaysia has grown immensely due to its potential and unique competitive edge. The sector has increased its importance within the Malaysian economy, since the 1990ââ¬â¢s according to Bashir, M. and Ahmad, N., et al. (2008). It carries on to be a leading foreign exchange achiever, continually acting as a crucial contributor to the Gross Domestic Product (GDP) growth, business and employment opportunity, investments, and empowering the balance of payments account. Within the last decade, the tourism industry has made rapid progression and this progression is reflected in the increase of tourist arrivals and receipts. Tourist arrivals have increased significantly by almost 59% from 10.22 million in 2000 to 25.03 million in 2012 (Corporate.tourism.gov.my, n.d.). Tourism receipts in Malaysia contributed 56% of the total services receipts average between 2008 and 2012, generating a surplus in the countryââ¬â¢s balance of payments accounts (Corporate.tourism.gov.my, n.d.). The tourism sector has become the second-largest contributor towards economic growth of currency exchange (Table 1). Table 1. Tourist Arrivals Receipts to Malaysia Source: (Tourism Malaysia, 2013) In a recent study, Mazumder et al. (2011) concluded that tourism not only impacts service sectors but contributes substantially to all sectors of the Malaysian economy. The economic after-effect of tourism exists extensively within the expansion of the globalization process; this in turn increases the industryââ¬â¢s development worldwide. Furthermore, it not only generates a ripple effect but boosts the intersectoral links within the economy, through these links; international tourism consumption will impact nearly all sectors of the economy. Therefore, looking at how important this industry is for the economy, this report aims to find methods to retain employees in various sectors of the travel sector with the main focus towards travel agencies. 1.1 Issue The main issue being assessed in this report is focused on high staff turnover. However the main component of this research is strongly related to ââ¬Å"turnover intentâ⬠, rather than turnover itself. 1.2 Study Aim In todayââ¬â¢s competitive world, the travel industry has proved to become one of the most unique tools used for economic progression. Along with that, it has also helped improve social incorporation and multinational interpretation and understanding of diverse cultures. This allows travel agencies to expand target markets. Moreover, also in this unstable business environment, travel agencies that wish to succeed need to be accepting of change. They need to be able to not only meet but also surpass the threats and opportunities presented to them by their competitors. Numerous researches have been carried out to study the relation between turnover intent and job satisfaction. However, little interest is given to travel agencies, although they make up an important part of the tourism industry. When turnover intent occurs among service occupations such as those of the travel industry, there is not only a negative impact on the management and firms but also on the servic e and products quality, hence this may show a negative result in customer satisfaction. This research discusses how travel agencies need to focus on employee management and retention. The main issue being assessed is focused on high staff turnover intent among employees in travel agencies. 1.3 Research Objectives 1) The factors that influence turnover intent among newcomers in travel agencies. 2) To provide recommendation that could prevent or at least reduce this issue. 1.4 Purpose of study According to Kennedy and Berger (1994), turnover rate is generally at its highest among those employees who are newcomers in the company, and occurs within the duration of the first four weeks on the job. Therefore, the first objective is to identify factors that influence turnover intent among newcomers in travel agencies. However, every problem also normally has a solution or at least if there is no specific solution, there are various methods that can be applied to ââ¬Ëcontrolââ¬â¢ the problem. Hence, understanding the methods that can either solve or control turnover intent is the second objective of this research. 2.0 Literature Review Employee turnover is deliberated as an obstacle to attaining high levels of productivity and efficacy in business jobs or operations (Deery Shaw, 1997), especially in the travel industry, where the relationship among employees and customers is crucial. A high employee turnover rate is a major factor that reflects a decrease in customer satisfaction; this in turn impacts a loss in repeat customers and reputation of being a good business. Prior researches state that the more work experience an individual has, the less likely they are to leave (Boles et al., 1995). It was also said that hiring individuals who have experience within the travel industry could reduce turnover intent among travel agencies. 2.1 Defining job turnover intent Turnover can be defined as the decision to withdraw from current jobs by taking part in a series of psychological steps (Mobley, 1977): ââ" ¡ Evaluation of job ââ" ¡ Experienced job dissatisfaction ââ" ¡ Thinking of quitting ââ" ¡ Evaluation of expected utility search and cost of quitting ââ" ¡ Interaction to search for alternatives ââ" ¡ Search for alternatives ââ" ¡ Evaluation of alternatives ââ" ¡ Comparison of alternatives vs. present job ââ" ¡ Intention to quit/stay ââ" ¡ Quit/Stay 2.2 Factors influencing job turnover intent There are a number of factors that have been associated with turnover intent in studies that have been conducted in the past. However, most researches have mainly focused on personal differences, age, education, knowledge, income, gender, and job level to name a few determinants that have been identified to influence job satisfaction (Fournet et al., 1996). Researchers believe that age, tenure, job level, and income are associated with job satisfaction (Herzberg et al., 1957). Mei-Chih et al. (2007) showed there is a relationship between job satisfaction and age. According to De Vaney and Chen (2003) age has an effect on job satisfaction. Results from several studies indicate that there is a relationship between sex and job satisfaction (Bilgic, 1998; Lumpkin Tudor, 1990; Goh Koh, 1991 and Oshagbemi, 2000). Some studies conducted by Lumkin Tudor (1990) and Stedham Yamamura (2003) showed that female managers are given less pay and are he nce, surely less satisfied with their compensation, promotions, and overall work satisfaction. Studies established that job occupancy has been determined as a factor related to job satisfaction (Herzberg et al, 1957; Lee Wilbur, 1985; Schuh, 1967). Sokoya (2000) instituted that there is a major difference between job occupancy and job satisfaction. Raymond and Elizabeth (1985) demonstrated that job occupancy has impact on job satisfaction. Cotton Tuttle (1986) focused their theory on the supplements of turnover and then into their factors: (1) external correlates; (2) structural or work-related factors; (3) personal characteristics of employees. In a different, more recent study conducted by Griffith et al. (2000), gave a more comprehensive explanation about antecedents of turnover. These antecedents were classified into four groups, these include: 1) Demographic predictors 2) Job satisfaction, organization factors, work environment factors 3) Job content, external environment factors 4) Other behavioral predictors 3.0 Methodology The research conducted for this study is qualitative, using the probability method for selection of candidates. The primary method was interviews conducted focusing on focusing on the factors that influence ââ¬Ëturnover intentââ¬â¢ among employees. Whereas, the interviews helped grasp knowledge as to why employers/managers think ââ¬Ëturnover intentââ¬â¢ occurs and what sort of precautionary measures can be implemented to control or better reduce turnover intent. Then secondary information was gathered on previous studies regarding the same issue i.e. turnover intent among employees in travel agencies. This information was found through books, journals, and reliable websites. 3.1 Interviews Technique The survey was conducted amongst employees of five different travel agencies. The employees were selected at random to avoid any biasness. The interviews on the other hand, were conducted amongst people at the top of the food-chain in the tourism and travel industry in Malaysia. Interviewees were selected at random to gain perspective from various individuals regarding the same issue. 3.3 SIZE OF SAMPLE As mentioned previously, the survey was conducted among employees from five different travel agencies in Malaysia. Within each of these travel agencies, 7 employees from any department were selected to fill out the survey at random. The total number of survey samples analysed were 30, although the total number of survey forms distributed personally were 35. The reason was that every respondent may not fill in the form completely and correctly and therefore, out of 35 surveyââ¬â¢s 30 properly filled out surveys were carefully examined to ensure validity of results. The survey was also made available online on surveymonkey.com to gather results in a convenient and fast method. This information gave insight for the thoughts of employees from different regions and states in Malaysia. The interviews were conducted with five individuals who are managers or CEOââ¬â¢s at the five travel agencies from where the employees were surveyed. 3.4 SAMPLING PROCEDURE There are different methods of distributing the surveys; by post, e-mail, or personally. For this particular research the surveys were distributed personally and also conducted online to receive results from travel agencies that are out of reach. Also a higher number of responses increased the accuracy of results. 4.0 Findings and Discussion 5.0 Recommendations So many questions arise as to what factors cause turnover intentions among employees in travel agencies, one of the questions is: Could the problem possibly root from the tourism education and training itself? Since, the operations of travel agencies are not very precise and adequate (i.e. there is no exact procedure to be followed in jobs of those working in travel agencies), it may be possible that students who graduate with a diploma/degree in tourism related studies are not well-prepared to deal with globalization and the effects it has on the tourism industry. Therefore, training and development has an important impact on the development of skilled professionals prepared for the business operations taking part in travel agencies on a daily basis.
Thursday, November 14, 2019
Mesoamerican Empires Essay -- Mayan, Olmec, Aztec
The three main Indian empires in Mesoamerica were the Olmec, Mayan, and Aztec. These intriguing cultures had three very different religions and origins, but there were some similarities. In all three cases, they built their cities mainly as religious centers, and had some similar forms of worship. All of their societies revolved around their separate religions. The Olmecs are the earliest known Mesoamerican civilization. Around 1200 B.C. the Olmecs originated as a primitive people living and farming on the shores of Mexico (Stanton 91). Soon, however, they began to build cities such as San Lorenzo, La Venta, and Monte Alban. These ââ¬Å"citiesâ⬠were religious centers where people gathered to worship, and were not populated (Stanton 91). The first of these centers, San Lorenzo, was built c. 1150 B.C., on a flat topped, man-made mountain. It was mysteriously abandoned 200 years later (Stanton 92-93). La Venta, built between 1000 and 600 B.C., sat on an island in a swamp (Stanton 93). Later, around 500 B.C., Monte Alban, which was used as a religious center even after the Olmecs faded, was built on an immense mountain (Stanton 93). The cities were made up of temples and plazas, and decorated by monumental stone heads, which weighed up to 50 tons (Stanton 93)! These heads probably represented their early kings and had distinct helmets (K ingfisher 32). It is incredible how the Olmec people transported the stone from the distant mountains to La Venta, near the shore, without the aid of work animals or carts. It appears that the Olmecs did this grueling work for their gods willingly, as there is no evidence of forced labor (Stanton 93). The Olmecs probably worshipped the jaguar, as it appears so often in their artwork. There are also many e... ... (Schweikart 5-6). The Aztecsââ¬â¢ greed for sacrificial hostages turned these Indian neighbors against them (Kingfisher 196-197). The Aztecs were defeated, partially because they had been weakened by smallpox, but also because the Spanish fought together as a single force, while Aztecs fought as individuals (Schweikart 6-7). These three civilizations were focused on their religions, causing some similarities. They all built cities as religious centers. Both the Mayas and the Aztecs worshipped their gods through human sacrifice. The Olmecs were so dedicated to their gods that they transported 50 ton boulders from the mountains to the shore. For the Mayas, even their games were related to their religion. The Aztec society was constantly at war for the sole purpose of making sacrifices to their many gods. Religion dominated the cultures of these Mesoamerican empires.
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